Refund Policy

This Refund Policy outlines the terms and conditions governing withdrawal requests, cancellations, and refund processes for investment services provided by Deep Snitch Travel ("Company," "we," "us," "our"). This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.

1. Company Information

Deep Snitch Travel is a registered travel investment company:

• Company Name: Deep Snitch Travel
• Registration Number: 09865199
• Registered Address: Level 8, 275 Napoleon View, East Roryton, VIC 8869, Germany
• Email: [email protected]
• Phone: +50270508736

2. Cooling-Off Period

2.1 Right of Withdrawal

In accordance with German consumer protection laws and EU Distance Selling Directive, you have the right to withdraw from your investment agreement within 14 calendar days without providing any reason.

2.2 Cooling-Off Period Commencement

The 14-day cooling-off period begins on the date:

• You receive confirmation of your investment agreement, OR
• You receive complete contractual documentation, whichever is later

2.3 How to Exercise Withdrawal Right

To exercise your cooling-off period withdrawal right:

1. Send written notification to [email protected]
2. Include your full name, account number, and investment reference
3. Clearly state your intention to withdraw from the agreement
4. Submit before the 14-day deadline expires

2.4 Cooling-Off Period Refund Terms

If you withdraw within the cooling-off period:

• Full refund of invested amount (100%)
• No penalties or fees applied
• Processing time: 5-10 business days from valid withdrawal notice
• Refund method: Original payment method or bank transfer
• Transaction fees charged by payment processors or banks are non-refundable

3. Refund Outside Cooling-Off Period

3.1 General Principle

After the 14-day cooling-off period expires, investment withdrawals are governed by the terms of your specific investment agreement and are subject to liquidity provisions, fees, and timing restrictions outlined below.

3.2 Investment Lock-Up Periods

Most investment products have minimum holding periods:

Investment Tier	Minimum Lock-Up	Standard Term
Bronze Tier	6 months	24 months
Silver Tier	9 months	24 months
Gold Tier	12 months	24 months
Platinum Tier	12 months	24 months

During the lock-up period: Early withdrawal is generally not available except in documented hardship cases (see Section 5).

3.3 Early Withdrawal Fees

Withdrawals after lock-up period but before maturity are subject to fees:

Withdrawal Timing	Early Withdrawal Fee	Processing Time
6-12 months	5% of investment value	30-45 business days
12-18 months	3% of investment value	20-30 business days
18-24 months	1.5% of investment value	15-20 business days
At maturity (24 months)	No fee	5-10 business days

3.4 Partial Withdrawals

Subject to availability and after minimum lock-up period:

• Minimum partial withdrawal: €1,000
• Maximum partial withdrawal: 50% of current investment value
• Frequency limit: One partial withdrawal per 6-month period
• Fee: 2% of withdrawn amount plus applicable early withdrawal fee

4. Refund Calculation Methods

4.1 Investment Value Determination

Refund amounts are calculated based on:

• Original investment amount
• Minus: Management fees already charged
• Minus: Early withdrawal penalties (if applicable)
• Plus: Accumulated distributions not yet paid
• Plus/Minus: Market value adjustments (if applicable)

4.2 Market Value Adjustments

For investments with underlying assets subject to market fluctuations:

• Refunds reflect fair market value at withdrawal date
• Independent third-party valuation may be required (cost borne by investor)
• Valuation based on comparable assets and recent transaction data
• Both gains and losses are reflected in final refund amount

4.3 Example Calculation

5. Hardship Withdrawal Provisions

5.1 Qualifying Hardship Events

We may waive lock-up restrictions and reduce fees for documented hardship including:

• Serious illness or disability (investor or immediate family)
• Death of investor (estate liquidation)
• Job loss with unemployment exceeding 3 months
• Natural disaster affecting primary residence
• Other exceptional circumstances at Company's discretion

5.2 Hardship Documentation Requirements

Hardship withdrawal requests must include:

• Written explanation of hardship circumstances
• Supporting documentation (medical records, death certificate, unemployment proof, etc.)
• Sworn declaration of financial necessity
• Any additional documentation requested by Company

5.3 Hardship Withdrawal Terms

• Fee reduction: Up to 50% reduction in early withdrawal fees
• Processing priority: Expedited processing (10-15 business days)
• Partial option: May withdraw only amount needed for hardship
• Approval: Subject to Company review and approval

6. Refund Processing Procedures

6.1 Withdrawal Request Submission

6.2 Required Information

Withdrawal requests must include:

• Full legal name as registered
• Account number and investment reference
• Withdrawal amount requested (full or partial)
• Bank account details for refund (IBAN, BIC, account holder name)
• Reason for withdrawal
• Current contact information

6.3 Processing Timeframes

Refund processing times vary by circumstances:

• Cooling-off period: 5-10 business days
• Standard early withdrawal: 15-45 business days
• Maturity withdrawal: 5-10 business days
• Hardship withdrawal: 10-15 business days (if approved)
• Partial withdrawal: 20-30 business days

6.4 Refund Methods

Refunds are processed via:

• Bank transfer: Direct deposit to your registered bank account (preferred)
• Original payment method: Refund to original card/payment method (if possible)
• Check: Mailed to registered address (upon request, additional 7-10 days)

7. Non-Refundable Items and Services

7.1 Non-Refundable Fees

The following are not refundable under any circumstances:

• Transaction processing fees charged by third-party payment processors
• Bank wire transfer fees (incoming and outgoing)
• Currency conversion fees
• Due diligence and onboarding costs (for investments above €50,000)
• Third-party valuation fees for early withdrawal
• Legal documentation fees

7.2 Distributed Amounts

Quarterly distributions already paid to investors are non-refundable and will not be deducted from withdrawal amounts unless fraudulently obtained.

8. Cancellation of Investment Before Funding

8.1 Pre-Funding Cancellation

You may cancel your investment commitment before funds are transferred:

• Timeframe: Any time before payment clears or escrow funding
• Process: Email cancellation notice to [email protected]
• Refund: Full refund if payment already processed (5-7 business days)
• No penalties: No fees or penalties apply

8.2 Presale Closure Cancellation

If presale does not reach minimum funding threshold:

• All investors receive full refund of invested amounts
• Refunds processed within 15 business days of presale closure announcement
• No fees or penalties charged to investors

9. Dispute Resolution

9.1 Refund Disputes

If you disagree with a refund calculation or denial:

1. Contact Support: Email detailed dispute to [email protected]
2. Review Period: We will review within 10 business days
3. Escalation: Unresolved disputes escalated to senior management
4. Final Decision: Written explanation provided within 20 business days

9.2 Alternative Dispute Resolution

For unresolved refund disputes:

• Mediation through German Arbitration Institute
• Binding arbitration as outlined in Terms and Conditions
• Legal action in German courts as last resort

10. Tax Implications

10.1 Tax Reporting

We will provide:

• Annual tax statements showing distributions and withdrawals
• Documentation of investment income for tax purposes
• Capital gains/loss calculations upon final withdrawal
• Required reporting to German Bundeszentralamt für Steuern

10.2 Withholding

Certain refunds may be subject to withholding:

• German withholding tax on investment income (if applicable)
• Non-resident withholding for international investors
• Regulatory withholding for unpaid fees or obligations

11. Special Circumstances

11.1 Death of Investor

In case of investor death:

• Estate executor may request full withdrawal without early withdrawal fees
• Required documentation: Death certificate, letters testamentary/administration
• Processing time: 15-30 business days after documentation verification
• Investment transferred to beneficiaries or liquidated per estate instructions

11.2 Legal Incapacity

If investor becomes legally incapacitated:

• Court-appointed guardian may manage investment
• Hardship withdrawal provisions apply with proper documentation
• Guardianship or conservatorship documentation required

11.3 Divorce or Legal Separation

For jointly-held investments:

• Court order required for division or withdrawal
• Both parties must consent to any changes (unless court-ordered)
• Investment may be split or transferred per legal settlement

12. Modifications to Refund Policy

12.1 Policy Changes

We reserve the right to modify this Refund Policy. Changes will:

• Be posted on our website with updated effective date
• Be communicated via email to registered investors
• Not apply retroactively to existing investments (existing terms remain)
• Apply to new investments after effective date

12.2 Investment Agreement Prevails

In case of conflict between this policy and your specific investment agreement, the investment agreement terms prevail.

13. Contact Information for Refunds

14. Additional Resources

For more information about our services and policies:

• Terms & Conditions - Complete agreement terms
• Privacy Policy - How we handle your information
• Investment Prospectus - Detailed investment information (available upon registration)
• FAQ Section - Common questions about investments and withdrawals

15. Acknowledgment

By investing with Deep Snitch Travel, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that:

• Investments have lock-up periods and early withdrawal restrictions
• Refunds outside cooling-off period are subject to fees and market conditions
• Processing times vary based on circumstances
• You have had opportunity to seek independent financial and legal advice
• This policy is subject to change with notice